Service Areas – Chatham-Kent & Nearby Communities

Our crews are based in Chatham, Ontario and primarily serve Chatham-Kent and surrounding communities between Lake Erie, Lake St. Clair and the Thames River. Travel is always discussed up front so there are no surprises.

The list below highlights common areas we work in and the types of water, mold or fire issues we most often see there. It is not a complete map, but a realistic picture of where we can usually respond.

Primary Areas We Serve

Area	Examples of Communities	Typical Issues
Chatham	Downtown, north & south side, Keil Drive, Grand Ave, Bloomfield	Basement flooding, sewer backup, roof leaks, long-term basement humidity.
Thamesville & Dresden	Thames River corridor, rural properties nearby	High water table, river-related flooding, damp basements and crawlspaces.
Wallaceburg	Neighbourhoods along the Sydenham River	Basement water, older home construction, mold concerns and sewer backup.
Blenheim & Ridgetown	In-town homes and farms near Highway 401	Sump pump failures, septic issues, wind-driven rain and ice damage.
Tilbury, Merlin & Wheatley	Lake Erie shoreline and surrounding farmland	Lake-effect storms, overland water, humidity and mold in basements and cottages.
Erieau & Erie Beach	Waterfront cottages and year-round homes	Condensation, long-term moisture, seasonal-use challenges and storm exposure.
Pain Court & Grande Pointe	Low-lying agricultural areas west of Chatham	Drainage issues, sump systems, damp storage areas and outbuildings.
By Request – Lakeshore, Leamington, Windsor	Projects within reasonable driving distance for larger or specialized work	Availability depends on the size and timing of the loss.

How We Decide Whether We Can Take a Project

We are honest about what we can and cannot do. It is better to be clear up front than to overpromise in the middle of an emergency.

• Distance and travel time: we consider how long it will realistically take to reach you, especially in poor weather.
• Size of the loss: some projects are too small or too large for our team; in those cases we will say so.
• Current workload: during regional storms, we may be at capacity and unable to accept additional work until existing clients are stable.
• Health and safety constraints: certain structural or contamination conditions may require resources beyond what we provide.

If we cannot reasonably respond, we will tell you that directly rather than leaving you waiting without clear information.

What You Can Expect When We Do Respond

Whether we are in Chatham, Wallaceburg, Dresden or along the lakes, the basic approach is similar: understand the conditions, stabilize things and then plan next steps with you.

• Initial walk-through: a calm, methodical look at affected rooms and obvious sources of water, smoke or contamination.
• Discussion in plain language: we explain what we are seeing without jargon, and we listen to your priorities.
• Reasonable first steps: focus on safety, preventing further damage and documenting what has already occurred.
• Transparent scope: we outline what we can do ourselves and where other trades or specialists may be required.

Our role is to be both practical and realistic – especially when multiple parties are involved, such as insurers, landlords, tenants or neighbours.

Not Sure If Your Location Is Included?

If you are in or near Chatham-Kent and are unsure whether we can respond to your area, the easiest way to find out is to call and describe where you are and what you are seeing.

You can reach us at 226-799-1920 or by email at info@thamesvalleyrestoration.ca.